Contacts

Use this contact to place orders, request information about products, check the availability of items, among other questions.

Contact: (+351) 930 423 789 – Opening hours: Monday to Friday between 10am and 6pm

E-mail: info@bigspares.com

How to buy?

Buying at Bigspares is very simple. You just need to follow the following steps:

• Browse our product catalog using the navigation menu links.

• Once the product(s) you are interested in have been displayed, add them to the cart. This way you can choose to continue purchasing or process the order.

• If you wish to process your order, you have the option of go to your cart and proceed to checkout.

• The system will show shipping costs.

• Select a payment method.

• Confirm the order.

• You will receive an email confirming your order.

 

Shipping costs

At Bigspares, shipping costs are calculated after entering the address information and products to be sent.

 

Delivery times

These are indicative average Transit times. The deadlines are comprised of a collection from Monday to Friday, with deliveries being made on working days, excluding holidays,

• Shipping to mainland Portugal within 24/48 hours (working days) via express mail, on orders placed before 1 pm / after dispatch confirmation.

• Shipping to Europe, in the countries mentioned below, after shipping confirmation (business days):

 – 3 days: France and Spain.

 – 4 days: Germany, Italy, Netherlands, Belgium, Luxembourg.

 – 5 days: Poland, Czech Republic, Austria, Slovaquia, Ireland.

 – 7 days: Croatia.

 – 9 days: Greece.

 – 3/4 weeks: USA

 

Payment

Payment methods

• Credit card.

• Multibanco and MBway

Multibanco: Information with the Multibanco reference for payment is sent to the email

MBway: Payment must be confirmed in the MBway application on your cell phone. Only 5 minutes are available to carry out this operation, after this time the operation is automatically canceled by the MBway service

Bigspares agrees not to permit any transaction that is illegal, or is considered by the credit card brands or acquiring bank to be likely or has the potential to harm the customer or negatively influence the customer. The following activities are prohibited by card brand programs: the sale or offering of a product or service that does not fully comply with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder or cards.

This business guarantees maximum security in your payment and data confidentiality. All payment transactions are made through a secure server, based on the SSL Standard, which guarantees the complete confidentiality of your bank card details. This data is encrypted and is never stored on our servers.

 

Credit card

Speed up your purchases by paying with your credit or debit card. With this payment method, confirmation of your orders will be immediate and without surcharges.

We offer maximum security in your operations:

• Information transmitted to servers cannot be examined, scanned, used or modified by any outside party who gains access to confidential information.

• Control of operations and verification of customer identity to prevent fraudulent operations.

Exchanges and returns

You can return a product up to 48 hours after receipt. Only returns of products that are broken, damaged or in poor condition are not permitted.

To return an order, you must contact us by sending an email to info@bigspares.com or using our form, explaining the reasons for the return. If the product is broken or deteriorated, the trader may ask the customer for photographs of the condition of the product.

In these cases, Winefoster assumes the costs of returning the products, as long as they are broken, damaged or in poor condition.

If the order is correct, but you have changed your mind or don’t agree with any of the products, you have seven days to make a return. All products must be in perfect condition, unopened, unused and in their original packaging. Shipping costs to our facilities will be borne by the customer. Once received and verified, we would proceed to pay the same amount for which the customer purchased the product.

Change Password

If you want to change your password, log into your account and change your password in the “My Account” area under “change my password”.

Cancel purchase

You can cancel products or orders as long as they have not yet been shipped. You can find out the status of your order in My Account > My Orders. Likewise, you will receive an email to the associated email account whenever we change the status of your order.

To cancel an order, you must contact us by sending an email to info@bigspares.com or using our form.

Note: If the order has already entered the delivery preparation process, this option will not be available. Orders already shipped cannot be cancelled.

Please remember that canceled orders cannot be reactivated. If you wish to receive any of the products that have been canceled, you must place a new order.

When you complete your cancellation, you will receive a confirmation email to the email address associated with your account.

Additionally, you can check if your order has been canceled in My Orders.

Delivery

What days and what time are deliveries made?

It depends on the type of delivery and the transport company chosen. In general, products are delivered from Monday to Friday. If you need flexibility, choose delivery to a collection point. Collection points are generally stores, such as kiosks, stationery stores or florists. Furthermore, many of these spots are open on the weekends.

Additionally, you can check if your order has been canceled in My Orders.

Events and business

Wine is not just a good companion at many events. There is a large series of events in which he is the protagonist. Along with the main events around wine, there are also many agricultural festivals and wine tastings in the vineyards themselves. Here, winegrowers and guests gather to try to philosophize about the different vintages and enjoy not only the wine, but also the gastronomy.